Delivery Policy

01 Delivery timeline

On-time delivery is one of our core promises. These dates are also written into your booking confirmation and are covered by the delivery guarantee in our Refund & Cancellation Policy.

• Timelines start from the event date, provided the full balance was paid on the event day. Otherwise they start from the date full payment is received.
• Edited-photo timelines start only after selected photos are provided. Album timelines start only after edited photos and album soft copy approvals are completed.

02 Full payment before delivery

All deliverables — highlight photos, raw files, edited photos, videos, download links and albums — are released only after the full package amount, including any extra hours or add-ons, has been received. Album production starts only after full payment and your approval of the photo selection and layout.

03 How files are delivered

• Photos and videos are delivered through a secure cloud download link (such as Google Drive), sent on WhatsApp to the number that made the booking, with a copy by email where provided.
• The link allows full-resolution download. Final delivered images carry no watermark.
• You may share the link with family and friends. Sharing, and who you share it with, is your responsibility.
• A pen drive or hard disk can be arranged as a paid add-on if requested at booking. It is sent after digital delivery.
• Printed albums are hand-delivered or couriered within Delhi NCR, or collected from our studio by arrangement. Courier charges outside Delhi NCR are payable by you.

04 Formats and quality

Raw video footage is not included in any package. If you need it, ask at the time of booking — it may be available as a paid add-on.

We do not provide technical support for opening files on outdated devices, incompatible software, or devices without enough storage.

05 Selection and corrections

• If you want to choose which photos are edited or printed, send your selection within 7 days of receiving the raw files. If we don't hear from you, our editors make the selection so that delivery isn't held up.
• One round of editing corrections is included if requested within 7 days of delivery. Further rounds are chargeable.
• One round of reasonable album layout changes is included. Further rounds are chargeable.
• Requests to change the overall editing style after delivery are chargeable. Please share any style references before the event.

06 Download link validity — please read

• After the validity period, ClickJi is not responsible for files that can no longer be accessed.
• If you want us to hold your files for longer, ask for extended archival before the link expires. This is available for a fee.

We are a photography studio, not a long-term storage service. The 30-day window gives you plenty of time to download, back up and share your memories.

07 Your backup responsibility

Once files are delivered, keeping them safe is your responsibility. We strongly recommend that you:

• Download all files as soon as you receive the link.
• Check that every file has downloaded fully and opens correctly.
• Keep copies in at least two places — for example a laptop and Google Photos or iCloud.
• Make sure you have enough storage before downloading.
• Share the link with family members so they can keep their own copies.

08 Re-delivery

Within the 30-day validity period

If a link breaks, an upload fails or files are missing, message us and we will fix it at no charge.

After the 30-day validity period

• Re-delivery may not be possible if files have been deleted.
• Where files can be recovered, a re-upload charge applies, and processing may take 7–14 working days.
• We cannot guarantee that all original files can be recovered.

ClickJi is not responsible for replacing files lost on your side after successful delivery, whether through device failure, accidental deletion or storage problems.

09 Need it faster?

Express editing can usually be arranged for an additional charge, depending on our schedule. Please request it before or on the event day. Corporate clients who need same-day or next-day photos for social media should tell us at booking so it can be planned into the shoot.

10 If something is delayed

If a delivery date is going to slip, you will hear from us before the date passes, with a revised date. You should never have to chase us for an update.

• Delays caused on your side — payment pending, selection not sent, layout not approved, extra correction rounds — move the timeline forward by the same number of days.
• Delays caused by ClickJi after all client-side inputs and approvals are complete are handled under the 100% delivery guarantee in the Refund & Cancellation Policy.
• Force majeure events and courier transit delays after album dispatch are handled separately under the Refund & Cancellation Policy.

11 Checking and accepting your files

You have 7 days from the delivery notification to report technical problems, such as:

• Missing files — clearly fewer edited photos or videos than your package includes.
• Corrupted files — files that will not open or are visibly damaged.
• Wrong content — files that belong to a different event.

After 7 days, deliverables are treated as reviewed and accepted. Subjective preferences — editing style consistent with our portfolio, colour tone, or which photos you personally like — are not treated as defects.