Refund & Cancellation Policy

01 The short version

When your booking is confirmed, we block that date for you, assign your crew and turn away other enquiries for the same slot. The 20% booking advance pays for that commitment, which is why it is non-refundable.

Plans do change, so we allow one free reschedule when you give us enough notice. And if ClickJi does not deliver confirmed deliverables on time for reasons on our side, you get a 100% refund under the delivery guarantee below.

02 The booking advance

• Once a booking is confirmed, the booking advance is non-refundable, whatever the reason for cancellation — including a change of plans, a venue problem, illness, a family or personal emergency, or any other unforeseen circumstance.
• The same applies to any other partial payments made before the event, and to any taxes or processing charges paid.
• The 80% balance is due only after coverage is completed on the event day. If your event does not take place, the balance is not charged — except in the no-show situations described in Section 05.

03 If you cancel

Cancellations must be sent in writing — on WhatsApp to 011 6929 6504 or by email to info@clickji.com. The date and time of that message is what counts. Before cancelling, please look at rescheduling instead (Section 04) — it usually protects your advance.

04 If you want to reschedule

Conditions

• Only one reschedule is allowed per booking. A second reschedule request is treated as a cancellation.
• Rescheduling depends on crew and date availability. We cannot guarantee a particular new date.
• If your preferred new date is unavailable, you may choose another available date within the allowed window. The advance is not refunded because a preferred date is unavailable.
• If the new date falls in a peak or festive period with different pricing, or if package prices have changed, the difference is payable.
• If no new date is fixed within the allowed window, the booking is treated as cancelled.

05 No-show and delays on the day

It is a no-show if our crew arrives at the agreed venue and time and the event does not take place, you are not reachable, access is not given, or the event is called off after the crew has left for the venue. In a no-show:

• The booking advance is forfeited.
• No refund, credit or reschedule is offered.
• The balance may be charged in full, since the crew's time and travel were committed to your booking.

If the event starts late, coverage hours are still counted from the agreed start time, as set out in the Terms & Conditions.

06 Weather, venue problems and force majeure

Weather

Rain, heat, fog or similar weather is not grounds for cancellation or a refund. Our crew is equipped to work in varied conditions and will adjust where possible — for example by moving indoors or shifting timings. For outdoor-only shoots (such as pre-wedding sessions) where weather makes the shoot genuinely unsafe or impossible, we will offer one reschedule within 3 months at no fee.

Venue problems

If the venue refuses entry, restricts photography, or the event cannot go ahead because of a venue issue, no refund is due. Venue permissions are your responsibility under the Terms.

Force majeure

If a natural disaster, government order, curfew, epidemic, civil unrest or transport shutdown makes the event impossible for either side, we will first reschedule to a mutually agreed date within 6 months without any rescheduling fee. If no date can be agreed, the amount paid, less any costs already incurred, is held as credit for 12 months, usable on any ClickJi booking.

07 If coverage is cut short

• For reasons on your side — the event ends early, guests leave, coverage is stopped at your request, or access is withdrawn — you receive deliverables for the portion covered, and the full package amount remains payable. The crew's time was reserved for the full duration either way.
• For reasons on our side — our crew cannot complete the agreed hours, or a technical failure affects part of the coverage despite our backup equipment — a proportionate refund is made for the affected portion of the package.

08 If ClickJi cannot deliver

We take our bookings seriously. As a team, we can almost always cover a date even if an individual crew member becomes unavailable. If ClickJi is unable to fulfil a confirmed booking for any reason on our side, we will offer, in this order:

1. Replacement crew — an equally capable photographer or videographer from our team or trusted associate network, with no change to your package or price.
2. Reschedule — to a mutually agreed date, at no extra charge.
3. Full refund — of all amounts you have paid, within 7 to 14 working days, if neither of the above is possible.

This refund is the full extent of ClickJi's liability in such a case. No further compensation is payable.

09 100% on-time delivery guarantee

If ClickJi does not deliver the confirmed deliverables on time for reasons on our side, you are eligible for a 100% refund of the amount paid for that booking.

The standard timelines are:

• Raw photos within 24 hours of the event, once the event-day balance is paid.
• Edited photos within 72 hours after you provide the selected photos.
• Album soft copy within 72 hours after edited photos.
• Album printing dispatch within 7 days after album soft copy approval.

The guarantee does not apply to delays caused by pending payment, late photo selection, late album approval, extra correction rounds, incorrect contact details, venue/client restrictions, force majeure events, courier transit after dispatch, or any delay caused by you, your venue, your guests or third-party services outside ClickJi's control.

10 If you are unhappy with the photos

Tell us within 7 days of the delivery notification, and be specific about what is wrong. Technical editing issues — colour, crop, exposure, a photo you want reworked — are corrected under the one round of corrections included in your package.

Photography is a creative service. Differences in personal taste, editing style consistent with our portfolio, poses, expressions, or the number of photos you personally like are not grounds for a refund. Delivery delays are handled under the 100% on-time delivery guarantee.

11 Never refundable

Except where ClickJi cannot deliver under Section 08, or where the 100% on-time delivery guarantee applies under Section 09, the following are not refundable:

• The booking advance.
• Printed albums and other physical products once production has started — they are made to order.
• Digital files once delivered or downloaded.
• Add-ons already arranged, such as express editing, drone coverage or extra crew.
• Travel and third-party costs already incurred.
• Bank, UPI or payment processing charges.

12 No transfers or credit

Booking amounts cannot be transferred to another person, moved to a different event, or adjusted against a future booking, except as expressly allowed in Sections 04 and 06. There is no store credit for cancelled bookings.

13 How refunds are processed

1. Send a written request to info@clickji.com with your name, event date, registered mobile number and payment details.
2. We confirm whether a refund is due, and the amount, within 5 working days. Eligibility is decided by ClickJi in line with this policy.
3. Approved refunds are sent within 7 to 14 working days, only to the original payer and to the account the payment came from.
4. Your bank may take a further 3 to 5 working days to credit the amount.

If you disagree with a decision, use the grievance escalation below. Disputes are subject to the jurisdiction of the courts at Delhi, as set out in the Terms & Conditions.

14 Your acknowledgement

By paying a booking advance to ClickJi, you confirm that you have:

• Read and understood this Refund & Cancellation Policy.
• Accepted that the booking advance is non-refundable except as expressly stated here.
• Understood the conditions and time limits on rescheduling.
• Checked that your event date, time, venue and requirements are correct.
• Understood that the 80% balance is due on the event day, after coverage is completed.