Privacy Policy

01 Who we are

ClickJi Visual Productions ("ClickJi", "we", "us", "our") is a Delhi-based event photography and videography studio at Shankar Vihar, Near V3S Mall, Delhi 110092. "You" means anyone who visits clickji.com, enquires with us, books us, or appears in photographs or videos we take.

This policy covers clickji.com, enquiries by WhatsApp, phone or email, and all bookings. By using our website or services, you accept this policy. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

02 What we collect

Information you give us

Information collected automatically

• Device and browser type, IP address and approximate location (city level).
• Pages viewed, time on site, and the advertisement or search result that brought you here.
• Cookies and similar technology (see Section 06).

Payment information

We do not collect or store card numbers, bank passwords or UPI PINs. Online payments are processed by Razorpay, and UPI or bank payments happen between you and your bank. We receive payment confirmation details such as amount, date and payment reference.

03 How we use it

• To reply to your enquiry, check availability and send quotations.
• To confirm your booking, assign your crew and plan the shoot.
• To contact you and your on-site contact before and on the event day.
• To edit, deliver and notify you about your photos, videos and albums.
• To process payments, issue invoices and keep accounting records.
• To handle support requests, grievances and disputes, and to recover unpaid amounts.
• To improve our services and website, and to measure which advertisements bring genuine enquiries.
• To comply with legal obligations.

04 Who can see your information

We do not sell, rent or trade your personal information. It is shared only as follows:

• Our team — the coordinator, photographers, videographers, editors and album designers working on your booking see only what they need for their part of the job. For example, the crew receives the venue, timing and on-site contact; editors receive the files. All team members are bound by confidentiality.
• Associate crew — where an associate photographer or videographer covers your event, they receive the same limited information under the same confidentiality obligations.
• Service providers — WhatsApp (communication), cloud storage such as Google Drive (file delivery), album printing presses, courier partners, Google Analytics and Google Ads (website measurement), and our web host. Each uses your data only to provide their service.
• Legal reasons — where required by law, court order or a government authority, or where needed to protect ClickJi's rights, for example to defend a claim or recover unpaid dues.
• Business transfer — if ClickJi's business is merged, acquired or transferred, your information may pass to the new owner under the same protections.

05 Your photographs and videos

Event photographs are more personal than a phone number, so we treat them with extra care.

• Your files are stored on ClickJi's devices and cloud storage during editing, with access limited to the team working on your booking.
• Delivery links are sent only to the contact who made the booking, and stay active for 30 days, as set out in the Delivery Policy. Anyone you share the link with can download the files — that sharing is your responsibility.
• ClickJi may use photos and videos from your event on our website, social media, advertisements and portfolio, unless you opt out in writing before the event date, as set out in the Terms & Conditions.
• If you ask after the event, we will remove specific images from our own website and social media within a reasonable time.
• We never publish private, intimate or sensitive moments without explicit written consent, and never publish photos in which children are the main subject without a parent's or guardian's permission.

06 Cookies and advertising

This website uses cookies and similar technology for:

• Essential functions — basic website operation and security.
• Analytics — counting visits and understanding which pages people read.
• Advertising measurement — where we run ads on platforms such as Google, a tag records when a click on an ad leads to a WhatsApp or call enquiry, so we know which campaigns work. These platforms may also use this data to show you relevant ads.

You can block or clear cookies in your browser settings. The site still works without them. Google's handling of this data is covered by Google's privacy policy.

07 How long we keep things

• Enquiries that did not become bookings — deleted within about 12 months.
• Booking, payment and invoice records — kept for as long as tax and accounting laws require.
• Event photos and videos — working copies are deleted after the download link validity period in the Delivery Policy, unless you have arranged extended archival. We may keep images selected for portfolio use (unless you opted out), and booking records needed to resolve disputes or legal claims.
• WhatsApp and email conversations — kept while needed for the booking, support and any disputes, then deleted.

08 How we protect it

• Access to client data and files is limited to the team members working on your booking.
• Files are kept on password-protected devices and reputable cloud services with access controls.
• Delivery links are shared only with the booking contact, and expire after the validity period.
• We do not store payment credentials.
• Team members and associates are bound by confidentiality obligations.

09 Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal data we hold about you and how it is used.
• Correct or update inaccurate information.
• Delete your personal data, where we are not required to keep it by law or for an ongoing booking or dispute.
• Withdraw consent you have given, for example for portfolio use or marketing messages.
• Nominate another person to exercise these rights on your behalf in case of death or incapacity.
• Resolve a grievance about how your data is handled.

Write to info@clickji.com. We may ask you to verify your identity, and will respond within 30 days. Withdrawing consent does not affect anything done before you withdrew it, and cannot recall images already printed or shared by others.

10 Children

Our services are booked by adults (18 or older). We do not knowingly collect personal data directly from anyone under 18. Photographs of children are taken only as part of events booked by their parents, guardians or event hosts, are treated with extra care, and are never published where a child is the main subject without a parent's or guardian's permission. If you believe we hold a child's data improperly, contact us and we will act promptly.

11 Other websites

Our website links to third-party services such as WhatsApp, Google Maps and social media. ClickJi is not responsible for their privacy practices. Please review their policies before sharing information with them.

12 Grievance officer

For any concern about how your personal data is handled, write to our Grievance Officer at grievance@clickji.com. We acknowledge grievances within 48 hours and aim to resolve them within 30 days. If you are not satisfied with the outcome, write to our CEO at ceo@clickji.com. The full escalation process is below.

13 Changes to this policy

We may update this policy from time to time. The date at the top of this page shows the latest version. Significant changes affecting active bookings will also be communicated on WhatsApp or email. Continued use of our website or services after an update means you accept the updated policy.