Terms & Conditions

01 The agreement

These Terms & Conditions ("Terms") are a binding agreement between you ("Client", "you", "your") and ClickJi Visual Productions ("ClickJi", "we", "us", "our"), a Delhi-based event photography and videography studio, for any service you book with us.

By paying a booking advance, confirming a booking in writing, or otherwise engaging us for a shoot, you confirm that you have read, understood and accepted these Terms in full. If you book on behalf of a family, group or company, you confirm that you are authorised to accept these Terms on their behalf.

These Terms are read together with the following policies, which form part of this agreement:

• Refund & Cancellation Policy — advances, cancellations and rescheduling.
• Delivery Policy — timelines, formats, download link validity and backups.
• Privacy Policy — how your personal data and photographs are handled.

Where these Terms and a specific policy page cover the same subject differently, the specific policy page applies.

02 Our services and our team

ClickJi provides photography and videography for birthdays, first birthdays, baby showers, naming and mundan ceremonies, roka and engagements, anniversaries, pre-wedding and couple shoots, family functions, griha pravesh, school and society events, and corporate events across Delhi NCR.

ClickJi works as a studio team. Your event is handled by photographers, videographers, editors and album designers from our team, with a dedicated coordinator as your point of contact.

• We assign crew members based on the type of event, schedule and skill required. A specific named photographer or videographer is guaranteed only if this is confirmed in writing at the time of booking.
• If an assigned crew member becomes unavailable for any reason, we will send an equally capable replacement from our team or our trusted associate network, with no change to your package or price. A change of crew member is not grounds for cancellation or a refund.
• Services and deliverables are exactly as described in your confirmed package or written quotation. Anything not listed there is not included and will be quoted separately.

03 Booking and confirmation

A booking is confirmed only when both of the following have happened:

1. ClickJi has received the booking advance (20% of the package value, unless a different amount is agreed in writing); and
2. ClickJi has sent you a written booking confirmation on WhatsApp or email stating the package, event date, coverage hours, deliverables and total amount.

Until both conditions are met, your date is not reserved and ClickJi may accept other bookings for the same date and time. Please keep your booking confirmation — it is your booking record.

Accuracy of event details

You are responsible for giving us accurate details: event date, start time, full venue address, type of occasion, on-site contact person and any specific coverage requirements. Any problem caused by incorrect or incomplete details is your responsibility.

Changes to a confirmed booking

Changes to time, venue, package or coverage must be sent in writing at least 48 hours before the event. We will try to accommodate changes but cannot guarantee them. Changes that increase coverage hours, travel or crew requirements may change the price. Changes of date are handled under the Refund & Cancellation Policy.

04 Payment terms

Where a different payment schedule is agreed in writing, that schedule applies instead.

Payment methods

We accept UPI, bank transfer, cash and Razorpay online payment. Payment details are shared only from our official number (011 6929 6504) or an @clickji.com email address.

Taxes

Quoted prices are exclusive of GST and other applicable taxes unless stated as tax-inclusive. Any change in government tax rates will be reflected in the final invoice. A GST invoice is available for corporate bookings on request at the time of booking.

Unpaid balance

All deliverables — highlight photos, edited photos, raw files, videos, albums and download links — are released only after the full amount has been received. If any amount is outstanding, deliverables will be withheld until it is cleared, and delivery timelines will start from the date full payment is received. Non-payment of the balance is not grounds for a refund of the advance, and ClickJi may recover outstanding amounts along with reasonable recovery costs.

05 Coverage, timing and overtime

• Coverage hours are counted from the agreed start time, not from when the function actually begins. If your event starts late, those hours still count towards your package.
• Our crew aims to arrive about 30 minutes before the agreed start time to set up and photograph the décor.
• If the event runs longer, extra coverage is provided only with your approval on the day, where the crew's schedule allows, and is charged at the agreed extra-hour rate for each hour or part of an hour.
• For coverage of five hours or more, we request that a meal be provided for the crew.

Coverage limitations

Our crew will be attentive throughout the booked hours. However, ClickJi is not responsible for moments that are missed or affected by circumstances outside our control, including:

• The event starting late, running ahead of schedule, or changing sequence without notice to the crew.
• Restricted access to parts of the venue, or instructions from venue staff, priests or officiants.
• Key people being unavailable or not cooperating at important moments.
• Poor venue lighting, lack of space, crowding, smoke, or physical obstructions such as guests with phones.
• Two or more key moments happening at the same time in different places, where your package has a single camera person.

Venue access and permissions

You are responsible for making sure photography, videography, lighting and (where booked) drones are permitted at your venue, and for obtaining any permissions from the venue, housing society or local authorities. Any venue-imposed photography fee, entry charge or parking fee is payable by you. If our crew is refused entry or prevented from working, no refund is due.

06 What we need from you

• Complete and correct event details, and any changes in writing at least 48 hours before the event.
• A list of must-have shots, key rituals and important family members, if any. It takes two minutes and prevents the most common regret afterwards.
• An on-site contact person who can help the crew identify key people.
• Venue permissions, reasonable access, power access where needed, and a safe working environment for the crew and equipment.
• Timely photo selection, feedback and approvals during post-production, within the windows in the Delivery Policy.
• Payment according to the agreed schedule.
• Downloading and backing up your delivered files within the link validity period.
• Courteous and respectful treatment of our crew by you and your guests.

ClickJi is not responsible for missed moments or reduced quality caused by situations that were not communicated to us in advance.

07 Deliverables, editing and selection

• Deliverables — edited photo count, raw photos, teaser video and album — are as stated in your confirmed package.
• "Unlimited clicks" means there is no fixed cap on the number of photos taken during your coverage hours. The actual number depends on the event and is not a guaranteed figure.
• Our editing style — colour, tone, brightness and contrast — is consistent with our portfolio. If you have a specific preference or reference, share it before the event. Requests to change the editing style after delivery are chargeable.
• Editing covers colour correction, exposure, cropping and standard retouching. Heavy manipulation — removing objects or people, adding people who were not present, body reshaping, face swaps — is not included and is quoted separately.
• Photos for editing and albums are selected by ClickJi unless you send your own selection within the window in the Delivery Policy.
• One round of editing corrections is included if requested within 7 days of delivery. Further rounds are chargeable.

08 Copyright and how you may use the photos

Ownership

ClickJi owns the copyright and all intellectual property rights in every photograph and video created by our team, as recognised under the Copyright Act, 1957. This is standard practice in professional photography.

Your personal-use licence

Once the full amount has been paid, you receive a non-exclusive, non-transferable, permanent licence to use the delivered photos and videos for personal purposes. You may:

• Print them for personal use and display them at home.
• Share them on your personal social media accounts.
• Send them to family and friends for their personal use.
• Use them in personal invitations, greeting cards and keepsakes.

Not permitted without our written permission

• Any commercial use, including advertising, product promotion or business branding.
• Selling, licensing or giving the content to any third party for value, including venues, decorators, caterers, planners or brands for their own promotion.
• Submitting the content to stock libraries, contests or commercial platforms.
• Removing or cropping out watermarks or credits, or presenting the work as someone else's.
• Heavily altering or filtering the images and re-sharing them as ClickJi's work, or using them to create AI-generated derivatives presented as our work.

Misuse of our copyrighted work may lead to legal action under the Copyright Act, 1957.

09 Portfolio and promotional use

ClickJi may use photos and videos from your event on our website, social media, advertisements and portfolio, unless you ask us not to in writing before the event date. If you opt out, your photos will be delivered privately and not used in any promotion.

• If you ask after the event for a specific image to be removed from our own website or social media, we will remove it within a reasonable time. We cannot recall material already printed, or shared by third parties.
• We never publish private, intimate or sensitive moments without explicit written consent.
• Photos in which children are the main subject are never published without the permission of a parent or guardian.

10 Equipment and technical risk

We use professional cameras, lenses and lighting, carry backup camera bodies and memory cards to every shoot, and copy your files to backup storage before editing begins.

Despite these precautions, photography carries some technical risk. If memory card corruption, hardware malfunction, software error or data loss beyond our reasonable control affects your coverage, ClickJi's liability is limited to a proportionate refund of the amount paid for the affected portion of the service. We are not liable for consequential losses, emotional distress, or the sentimental value of moments that cannot be recreated.

11 Force majeure

ClickJi is not liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including:

• Natural disasters, floods, earthquakes or severe weather.
• Government orders, lockdowns, curfews or prohibitory orders.
• Epidemics, pandemics or public health emergencies.
• Civil unrest, riots, strikes, transport shutdowns or acts of terrorism.
• Widespread power, internet or utility failures.
• Serious illness, accident or bereavement affecting the assigned crew, where no replacement can reasonably be arranged.

In such cases we will inform you as early as possible and will first try to arrange replacement crew, then to reschedule. Any refund is handled under the Refund & Cancellation Policy.

12 Limitation of liability

ClickJi's total liability for any claim arising from or connected with our services, whether in contract, tort or otherwise, is limited to the total amount you have actually paid for the specific booking the claim relates to.

ClickJi is not liable for:

• Indirect, incidental, special or consequential losses.
• Emotional distress or sentimental loss arising from missed or affected photographs.
• Missed moments or quality limitations arising from the circumstances listed in Sections 05 and 06.
• Loss of files after delivery, including after the download link validity period in the Delivery Policy.
• Loss of or damage to venue property, or to guests' belongings, not caused by ClickJi's proven negligence.
• Injuries or accidents during the event not caused by ClickJi's direct negligence.

13 Indemnity

You agree to indemnify and hold harmless ClickJi, its team members and associates against any claims, damages, costs and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms, or negligence or misconduct by you or your guests.
• Venue restrictions, permission failures or access denials not communicated to us in advance.
• Your violation of any law, venue rule or third-party right in connection with the event.
• Misuse of delivered photos or videos by you, or by anyone you share them with, beyond the licence in Section 08.
• Third-party claims connected with the event that were not caused by ClickJi.

14 Crew safety and conduct

Our crew treats your guests, venue and family with respect, and we ask for the same in return. If a crew member faces abuse, harassment, aggressive or intoxicated behaviour, or an unsafe situation, ClickJi may pause or stop coverage and leave. In that case the full package amount remains payable. Damage to our equipment caused by you or your guests will be charged to you at repair or replacement cost.

15 Non-solicitation of crew

Our photographers, videographers and editors are part of the ClickJi team. For 12 months after your event, you agree not to hire, directly or through anyone else, any crew member introduced to you through ClickJi for photography, videography or editing work outside ClickJi. If this happens, ClickJi may charge a fee equal to the value of your original package.

16 Grievances and disputes

Most concerns can be settled with a conversation, so please raise any issue with us first, using the escalation levels in the grievance section below. Concerns about coverage should be raised within 7 days of the event, and concerns about deliverables within 7 days of the delivery notification.

If a grievance is not resolved within 30 days of being raised in writing, either party may pursue formal remedies. These Terms are governed by the laws of India, and, subject to applicable law, the courts at Delhi have exclusive jurisdiction. Legal notices must be sent to legal@clickji.com and to our studio address.

17 Changes to these Terms

ClickJi may update these Terms from time to time. Updated Terms take effect when published on this page. Bookings already confirmed are governed by the Terms in effect on the date of confirmation, unless both parties agree in writing to the updated Terms.